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All Zimonda electric bicycles are protected against all manufacturing defects in material or workmanship for one (1) year after receipt of the Product by the customer (the “Warranty Period”). This Limited Warranty is only applicable to United States and Canada Product purchases and in accordance with the following terms:

  • This Limited Warranty shall only apply based on purchases made directly from Zimonda or through Zimonda authorized resellers. Owners must be able to provide proof of purchase in order or have completed warranty registration with Zimonda for the warranty to apply.
  • Only the original owner of a Product is covered by this Limited Warranty. The Warranty Period begins upon your receipt of the Product and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the Product to another person. Under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the Product.
  • The Limited Warranty is expressly limited to the replacement of a defective lithium-ion battery (the “Battery”), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware (each a “Covered Component”).
  • The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period. In the event that Zimonda determines a Covered Component is defective, Zimonda will, in its own discretion and as your sole and exclusive remedy: a) repair the defective Covered Component free of charge with new or refurbished parts, or b) replace the defective Covered Component with a new Covered Component.


  • Normal wear and tear of any Product or Covered Component.
  • Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain, and spokes).
  • Any damage or defects to Covered Components resulting from failure to follow instructions in the Product owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the Product as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
  • For the avoidance of doubt, Zimonda will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
  • The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear, or water damage.


Damage to a Covered Component during shipping is not covered by this Limited

Warranty, but Zimonda will replace such damaged Covered Components if you:

  • Notify Zimonda of a Covered Component damaged in the shipping process within fifteen (15) days of your receipt of the Product.
  • Provide Zimonda with a dated picture of the damaged Covered Component.
  • Return all original packaging and paperwork included with the Product.
  • Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the shipment. Shipping damage claims are very time sensitive and it is your responsibility to immediately inspect the Product for damage upon receipt.


If any Product purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the Product, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.



In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

  • Contact the Zimonda Customer Support team by email at The Customer Support team will initially work with you on the problem with your Product to identify potential simple fixes.
  • If the Customer Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement.
  • After you receive the replacement Covered Component, the Customer Support team will also assist in determining how to replace or install the new Covered Component into your Product.
  • Zimonda will be responsible for shipping costs associated with returning a Covered Component under this Limited Warranty. Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.
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